Refund policy

We gladly accept and process returns based on our Return Policy. We do not charge a restocking fee for returned ítems that meet the Return Policy criteria. We ofter free return shipping to all US customers for returned ítems that meet the Return Policy criteria.

RETURN POLICY FOR RESEALABLE ITEMS:

• Returned items need to be in 100% new and resealable condition plus remain unused in their original packaging.
• Returned items need to be returned within 30 days of the delivery date.
• Eternal Cosmetics Return Material Authorization (RMA) number must be clearly marked on the returned package. To receive an RMA number, please contact customerservice@eternal-cosmetics.com to start the return.
• Return items must be handed to USPS for return shipping before day 30 after the order was delivered to the customer or it will not be accepted. If a return is authorized and not delivered to USPS before day 30, the return will be void.
• Returned items are subject to inspection by Eternal Cosmetics LLC prior to issuing a refund.

Returned items meeting these conditions will be accepted and approved for refund credit which will be credited and processed through the original transaction payment method. 

If a case arises in which the original payment method is no longer valid, a Store Credit will be issued for the approved refund amount.

To initiate a return please email our Customer Services Department.

Please make sure to include your order number or the email that was used to place the order.

* if the original sale did not qualify for free shipping, the shipping cost will be deducted from the refund. In these cases, customers are responsible for returned ítem shipping charges. No shipping charges whatsoever will be returned. Returned ítems not meeting these conditions will not be eligible for a full product refund.

If you have any questions or comments about our Return Policy or to initiate a return, please contact us. We are here to help!